Reaper Minis Customer Service is Awesome

Looking to assemble unique teams for Blood Bowl without spending a lot of money, I’ve been poking around the Reaper Bones collection – Reaper’s relatively new collection of injection-molded figures in a relatively soft plastic.

I ordered a couple of figures from my FLGS that seemed usable in Blood Bowl, just to check them out. I got an Ogre Chieftain, a Minotaur, and a Spirit of the Forest, intending to remove the weapons (in the case of the minotaur & ogre, at least) and use them as, respectively, an orge, minotaur and treeman in BB teams.

I’ll talk more about all three figures in future posts, but first I have to say that Reaper’s online customer service is awesome. I bought the figures Thursday and realized that evening that the Spirit of the Forest had been packed with two right arms. Friday I confirmed on the Reaper website that the Spirit is indeed supposed to actually have both a left and right arm and sent a short email off to Reaper customer service that Friday evening.

Monday morning first thing I had a short email from Reaper asking for a shipping address so they could send a replacement left arm; I replied around mid-day and that afternoon got another email saying my part would be packaged and shipped soon. Wednesday morning I got a notice (with tracking number) saying my package had left Reaper.

I’d always heard Reaper had good customer service, but because I can order Reaper figures through Curious Comics & Games here in town had never had any reason to deal directly with them. I’m happy to say the rumours are entirely true, and I’m looking forward to getting the replacement part for my Spirit of the Forest soon!

Leave a Comment!